Tailor-Made Policy

Completing the Form

levarTravel offers a personalized travel service, which, as its name indicates, consists in planning tailor-made trips for each traveler according to their wishes. City or country, beach or mountain, budget or luxury, levarTravel adapts to the desires of each one.
The levarTravel team does not work with tour operators and all the plans prepared by the team are unique, exclusive and personalized to the client.
After filling out the form available on our website and the payment of a deposit of 150 € (non-refundable value, to be deducted from the final amount to be paid), the levarTravel team will contact the customer within a maximum of 5 working days by sending a detailed questionnaire via email to present a tailor made travel proposal. The proposal sent by levarTravel to the client may suffer 3 (three) changes, without additional costs.
We emphasize that the sooner you contact our team, the greater the probability of getting better rates in order to reduce the final budget of your trip.

Reservation Processing

levarTravel starts the process of pre-booking the trip, after receiving the first contact from the client when filling out the form and paying a deposit of 150 € (discounted in the final amount to be paid). As mentioned in the point above, the customer will be contacted by our team in order to further detail the experience that the customer wants and dispel any possible questions that may arise, so that we can draw up a first sketch of what the trip will be.
Our team will do extensive and exclusive research to ensure that the client enjoys his experience to the fullest. A proposal will be presented, even if brief, of the trip with a final price estimate. If the client wishes to proceed with the process, and is provided with the complete guide of the trip, levarTravel will charge 50% of the value to be discounted in the final amount to be paid. If the reservation is for more than one person but the itinerary is the same, this amount does not change. 
The 50% deposit must be transferred to levartravel's IBAN within 5 working days, sending the customer the respective proof of payment to info@levartravel.pt.

If the customer wants only the preparation of a detailed travel guide will cost 150€. The travel guide will be prepared according to your choices, with important tips on places to explore, gastronomy, accommodation, transport, activities and costs, as well as additional information that we consider relevant so that your experience is unique and authentic. The amount of 150€ will have to be transferred to levartravel's IBAN, with the client sending the respective proof of payment to info@levartravel.pt. The travel guide will be prepared within 10 working days.

Trip Payment

The total payment of the trip - final value and respective deadline - will be indicated to the customer during the process. As mentioned, the deposit of 150€ charged by levarTravel will already be included in the final value presented. For some reason, if the client wants to give up the trip, this value is not refundable.

As an example: The value of the proposal presented by levarTravel is 1.000€, the client has already transferred 150€ of deposit, if he wants to proceed with the booking process he will have to transfer 50% of the value, or 500€ on a date to be agreed. Up to 60 days before the date of travel, the customer must pay the remaining amount, in this case, 350€. The final amount paid of 1,000€ includes everything that the client requested in the previous steps, plus the consulting service of levarTravel.

It is up to levarTravel to make the bookings that the client wants in terms of transport, accommodation, food, extra activities and travel insurance. The visas (if the destination country(ies) so require(s)) are not marked by levarTravel, however will be given all the necessary support, based on our experiences and researches.

Terms and Conditions

Contract Members

1. General
1.1 The Terms and Conditions detailed here contain the entire contract between the interested party and levarTravel (levartravel, Lda), registered in the Commercial Registry Office of Espinho with the single number of collective person 515 941 263 and RNAVT 9280. This contract can only be changed, in writing, by a representative of levarTravel (levartravel, Lda).

1.2 The levarTravel (levartravel, Ltd) is an independent travel agency that enters into contracts with customers interested in its services. All reservations with carriers, hotels and other service providers are subject to the terms and conditions, and limits of liability, imposed by these carriers, hotel chains and other service providers to whom levarTravel (levartravel, Lda) uses. LevarTravel (levartravel, Ltd) is not responsible for any situations such as death, bodily injury, damage and/or loss and/or delay of luggage in the services provided by other service providers mentioned above.

1.3 The present Terms and Conditions are relative to the request made by any citizen, Portuguese or foreign, to levarTravel (levartravel, Lda).

1.4 By hiring the services of levarTravel (levartravel, Lda) you are automatically accepting all the terms and conditions established here.

2. Responsibility
The responsibility of levarTravel (levartravel, Ltd) is guaranteed by a liability insurance, the insurance company Tranquilidade and the Tourism and Travel Guarantee Fund of Turismo de Portugal, under the terms of current legislation.

Responsibilities of levarTravel

1. The Booking
As soon as the client makes the deposit transfer, and sends the proof of payment to levarTravel (levartravel, Lda), it is mandated to levarTravel (levartravel, Lda) the autonomy to make the reservations agreed upon when the planning is made in agreement with the client, on their behalf and representation, through the contact with the service providers. The supply of the same is the responsibility of levarTravel (levartravel, Ltd), or its partners, including carriers, accommodations, travel agencies, among others, according to agreements.

2. The Price
The price presented as final by levarTravel (levartravel, Lda) to the client, includes the consulting services to be paid to levarTravel (levartravel, Lda). In what concerns carriers, accommodation, food, extra activities, travel insurance and others, the final price may change due to changes in costs, such as fuel increases, changes in the rates previously presented, exchange rate changes, tax changes, among others.

3. Invoicing
The invoice issued by levarTravel (levartravel, Lda) to the client is exclusively on the amount transferred and agreed previously when presenting the final budget, after the changes required by the client, if any. This same amount should be transferred to the IBAN of levarTravel (levartravel, Ltd).
The remaining amount should be paid by the customer directly to the service provider during the trip or previously. If the client wants an invoice, he/she must request it directly to the service provider.

4. Details of the Trip and Conditions
4.1 The proposal presented by levarTravel (levartravel, Lda) to the client is valid according to the information that levarTravel (levartravel, Lda) has available. levarTravel (levartravel, Lda) does not guarantee the confirmation of the items mentioned when it does not have absolute control over them (services provided by other entities).

4.2 levartravel (levartravel, Ltd) commits to provide the client a great travel experience, based on their own experiences, or in-depth research, and in accordance with the information provided when filling out the Contact Form by the client, as well as (s) subsequent contact (s) between levartravel (levartravel, Ltd) and the client to hit the details.

5. Responsibility
The amounts transferred to levarTravel (levartravel, Ltd), regarding the payment of the signage or remaining budget, can be used by levarTravel (levartravel, Ltd), when the team deems more convenient and necessary. 

Customer Responsibilities

1. The Reservation
The client's reservation is confirmed, when we receive an email from levarTravel (levartravel, Lda), with proof of payment of the 50% deposit, within a maximum of 5 working days from the date of the reservation. The remaining amount must be paid by the client to levarTravel (levartravel, Lda) within a maximum of 5 working days from the date of sending the client's personal documents to levarTravel (levartravel, Lda), being the client responsible for sending by email to levarTravel (levartravel, Lda) the proof of payment. After receiving the email, levarTravel (levartravel, Ltd) confirms receipt of payment also via email to the client.

2. Details and Conditions of the Experience
2.1 A levarTravel (levartravel, Ltd) will only be responsible for reservations that have been requested when filling out the Contact Form. If the client chooses not to enjoy any of the activities, stays, transportation, meals or other services that have been requested on the form, levarTravel (levartravel, Ltd) will not have to reimburse the client.
LevarTravel (levartravel, Ltd) will not be held responsible if, for reasons beyond its control, the spaces to be visited are closed without prior notice, the transport suffers changes or delays, weather conditions, terrorism, or others make it impossible for the customer to attend and/or use them.

2.2 levarTravel (levartravel, Ltd) only serves as an intermediary between the customer and the tour operators, necessary for the reservations of accommodation, transport, meals, extra activities, among others, not being responsible for any inconveniences and/or problems that may arise after the bookings made by levarTravel (levartravel, Ltd) on behalf of the customer with these same operators.

2.3 LevarTravel (levartravel, Ltd.) is not responsible for any damage caused by the customer during the accommodation, activities, transportation, meals, among others to the respective entities.

2.4 levarTravel (levartravel, Ltd) advises the customer to follow all the safety standards recommended by the entities that provide the service in question, as well as all governmental requirements, health, among others of the country (countries) to which (those) to which the customer will travel, such as their own laws (example the majority Muslim countries), passport validity, mandatory vaccines, among others, not being responsible for any inconveniences and/or problems that the customer may face.

3. Complaints
The customer who intends to expose a claim to levarTravel (levartravel, Lda) has the right to do so, in writing and within a maximum of 10 working days after the end of the trip, the claim will be analyzed by the competent entity of levarTravel (levartravel, Lda), being taken the appropriate procedures. After this period of time, levarTravel (levartravel, Ltd) does not accept any claims that are addressed by the client.

4. Insurance
All the trips of levarTravel (levartravel, Ltd) contain travel insurance multi-assistance with cancellation. Check the conditions of levarTravel travel insurance.

5. Illness or Absenteeism
levarTravel (levartravel, Ltd) will not reimburse the client in case of illness or absenteeism. If the client cannot travel due to illness, he/she must request a medical certificate to be later presented to the insurance company.

6. Meteorological Conditions
levarTravel (levartravel, Ltd) is not responsible for the weather conditions that are, or may be, experienced before and during the experience. levarTravel (levartravel, Ltd) does not accept the cancellation of trips by the client, due to weather conditions.

7. Luggage
LevarTravel (levartravel, Ltd) is not responsible for the non-acceptance of luggage (for reasons of size, weight, design, among others) by external entities, whether they are carriers, hotels, among others.